ORDERING INFORMATION

    Only online orders are accepted. Only US and Canada Visa, Mastercard and American Express cards are accepted for payment. The secure mode is used for online credit card data transfer. Card-versus-buyer information will be verified stringently for all orders. The online Address Verification System (AVS) will automatically compare your billing address and zip code with those from the credit card used. If the billing address is marked as the same as the shipping address, the Hawkes International reserves all rights to cancel or reject an order. If your order has been shipping address and zip code will be compared with those from the credit card used. As a measure to prevent fraud, mismatch in address and zip code will automatically nullify the submitted order. cancelled or rejected due to information mismatch, you are encouraged to re-place a separate order online using correct information.

    Minimum order is $15. Orders will be processed upon receipt during weekdays except holidays. Shipment will normally occur within one business day after credit card payment authorization and stringent information verification. Shipment via US Post Service (no tracking) will occur within 2 business days. Orders can only be cancelled before shipment. Customers will be notified via e-mail if any ordered items are out of stock. Out-of-stock items will automatically be cancelled. However, Hawkes International will inform the customers to place separate orders as soon as the items become available again.

SALES TAX:

    No sales tax is collected except shipping to California State (CA). The sales tax rate for California State is 8.0% in 2014.

SHIPPING & HANDLING CHARGES

    We ship to US and Canada destinations ONLY except PO boxes. Your final shipping charge will depend on carrier used, shipping method, package number, package weight(s) and destination. The default shipping method is UPS GROUND. US customers can choose among 8 shipping methods when placing orders. Canadian customers can choose either FedEx 2 Day or FedEx Standard Overnight services. Hawkes International may use an alternative shipping method to reduce your shipping cost and meet your delevery time. Customers are recommended to estimate the shipping cost using UPS Quick Cost Calculator or FedEx List Rate. Your handling fee is just $2 plus 5% of the shipping cost. The handling fee is taxable for orders shipping to California State. Shipping & handling fees will be charged and quantity discount will be deducted after shipment.

RETURN PROCEDURE

    You may return purchased products for exchange or refund (excluding fees of shipping and handling) within 7 days of receiving. You need to request a return authorization number (RA#) via e-mail webmaster@hawkesintl.com before shipping back for exchange or refund. Authorizated returns are to be sent via freight prepaid. The conditions of all returned goods will be inspected by Hawkes International to decide an exchange or a full/partial refund. A minimum 15% re-stocking fee will be charged for exchange and refund.




Hawkes International
9146 Blair River Circle
Fountain Valley, California 92708
United States of America


E-mail: webmaster@hawkesintl.com
Phone: (714) 3764309 (9:00-17:00 Pacific Time)